The Eye
Location & Store Hours
PNC Arena
1400 Edwards Mill Rd
Raleigh, NC 27607
In the South Plaza, to the right of the Box Office
Offseason Store Hours:
Monday: 10AM-4PM
Tuesday: 10AM-4PM
Wednesday: 10AM-4PM
Thursday: 10AM-4PM
Friday: 10AM-4PM
Saturday & Sunday: CLOSED
General Information
Can I Use My Season Ticket Member (STM) Discount Through Carolina Pro Shop?
Carolina Hurricanes Season Ticket Member discount may be applied at CarolinaProShop.com. To receive discount, please register an account on CarolinaProShop.com using the same email associated with your STM account. After signing into your account, prices on CarolinaProShop.com will then reflect your discount. STM discount is only applicable on regularly priced items; we reserve the right to exclude clearance and specialty items from STM discounts.
Please email our customer service at retail@carolinahurricanes.com for all season ticket member discount questions, Monday - Friday, 10:00am - 5:00pm EST.
What Are Valid Methods of Payment?
We accept American Express, Mastercard, Visa, and Discover credit cards. All online orders paid by credit card are processed on a secure server.
Can I Return a Customized Jersey or a Clearance Item?
ALL custom jerseys and clearance items are final sale and cannot be returned or refunded.
For any other questions regarding returns, please visit our Returns page.
Who Can I Contact For Questions, Comments, and Concerns?
Please direct questions to: retail@carolinahurricanes.com
Shipping
How Are Shipping Orders Processed?
Orders typically ship within 7-10 business days (excluding weekends and holidays) UNLESS your order contains a custom jersey.
Tracking is included for all orders. We are not liable for lost or stolen packages.
Orders with multiple items may arrive in separate packages.
Should the item you ordered not be available, you will only be charged for the items shipped to you by Carolina Pro Shop. We reserve the right to refuse delivery or limit quantities of any product ordered.
How Long Does it Take to Process a Customized Jersey Order?
These orders will be fulfilled within 4-6 weeks. Please understand that there may be delays due to arena events and custom jerseys can take longer at peak ordering times (October through December & during special promotions).
What Are The Shipping Rates?
US Domestic flat shipping rates:Standard USPS Shipping: $6.99
USPS Priority Shipping: $9.99 & up, depending on weight of items purchased.
Canadian flat shipping rate: $24.99 & up, depending on weight of items purchased.*Customer may be required to pay additional duty, taxes and brokerage fees upon receipt.
European and Chinese shipping rates: $54.99 for all orders up to 10 pounds*Customer may be required to pay duty, taxes and brokerage fess upon receipt.
Australian shipping rate: $70 for all orders up to 10 pounds*Customer may be required to pay duty, taxes and brokerage fees upon receipt.
Can I Get My Order Rushed?
Please contact retail@carolinahurricanes.com to inquire about rush shipping options.
Local Pickup & In-Store Orders
How Quickly Can I Expect My Local Pickup Order to be Fulfilled?
Pick up orders are typically fulfilled within 4 business days UNLESS your order contains a custom jersey.
What If My Order Contains a Customized Jersey?
Local pickup orders that include a customized jersey will be fulfilled within 4 business days of the jersey's return from the customization vendor (4-6 weeks).
Where & When Can I Come In To Pickup My Order?
Pick up orders can be picked up at The Eye at PNC Arena (south side of the arena), have your order number available.
The Eye, official team store of the Carolina Hurricanes at PNC Arena, operates with the following hours:
In-Season (October to End of Scheduled Games) - Monday-Friday 10AM-5PM & Saturday 12PM-4PM (if no events onsite at PNC Arena or Carter Finley)
Off-Season (June-September) - Monday-Friday 10AM-4PM, Saturday & Sunday- CLOSED
Please note all hours are subject to change based on events held at PNC Arena and Carter-Finley Stadium.
Can Someone Else Pick Up My Order For Me?
Yes! You can have a family member or friend pick up your order. We ask that you provide this individual with the order number, your name, and the item(s) that you are picking up on their behalf. If you are having someone pick up a customized jersey for you, they will be asked to provide a signature confirming the quality of the jersey that they are picking up.
Other Questions
Why Was My Order Cancelled?
We will be unable to fulfill your order if one of the following scenarios takes place:
- Out of stock: The item you purchased is no longer available when we proceed to ship your order.
- Customized Jersey Requirements: Any customized jersey order may not be fulfilled if in violation of one of the following requirements:
- Team Licensing Restrictions
- No slang phrases or profanity will be accepted
- We cannot customize select retired Hurricanes jersey names and numbers (FRANCIS #10, or WESLEY #2)
If we are unable to process your order, we will cancel and refund your item.
Why Do Prices Fluctuate?
Prices may change for a variety of reasons, such as the beginning and ending of sales.
Prices on CarolinaProShop.com are subject to change without notice.