Carolina Pro Shop
Location & Store Hours
Lenovo Center
1400 Edwards Mill Rd
Raleigh, NC 27607
In the South Plaza of the arena, to the right of the Box Office
Store Hours:
Monday: 10AM-5PM
Tuesday: 10AM-5PM
Wednesday: 10AM-5PM
Thursday: 10AM-5PM
Friday: 10AM-5PM
Saturday & Sunday: CLOSED
General Information
Can I Use My Season Ticket Member (STM) Discount Through Carolina Pro Shop?
Carolina Hurricanes Season Ticket Member discount may be applied at CarolinaProShop.com. To receive discount, please register an account on CarolinaProShop.com using the same email associated with your STM account. After signing into your account, prices on CarolinaProShop.com will then reflect your discount. STM discount is only applicable on regularly priced items; we reserve the right to exclude clearance and specialty items from STM discounts.
Please email our customer service at retail@carolinahurricanes.com for all season ticket member discount questions, Monday - Friday, 10:00am - 5:00pm EST.
What Are Valid Methods of Payment?
We accept American Express, Mastercard, Visa, and Discover credit cards. All online orders paid by credit card are processed on a secure server.
Can I Return a Customized Jersey or a Clearance Item?
ALL custom jerseys and clearance items are final sale and cannot be returned or refunded.
For any other questions regarding returns, please visit our Returns page.
Who Can I Contact For Questions, Comments, and Concerns?
Please direct questions to: retail@carolinahurricanes.com
Shipping
How Are Shipping Orders Processed?
Orders typically ship within 7-10 business days (excluding weekends and holidays) UNLESS your order contains a custom jersey.
Tracking is included for all orders. We are not liable for lost or stolen packages.
Orders with multiple items may arrive in separate packages.
Should the item you ordered not be available, you will only be charged for the items shipped to you by Carolina Pro Shop. We reserve the right to refuse delivery or limit quantities of any product ordered.
What Are The Shipping Rates?
US Domestic flat shipping rates:Standard USPS Shipping: $6.99
USPS Priority Shipping: $9.99 & up, depending on weight of items purchased.
Canadian flat shipping rate: $24.99 & up, depending on weight of items purchased.*Customer may be required to pay additional duty, taxes and brokerage fees upon receipt.
European and Chinese shipping rates: $54.99 for all orders up to 10 pounds*Customer may be required to pay duty, taxes and brokerage fess upon receipt.
Australian shipping rate: $70 for all orders up to 10 pounds*Customer may be required to pay duty, taxes and brokerage fees upon receipt.
What day do I need to place my order to arrive by 12/24/2024?
Order by 12/16/2024 to guarantee your order by 12/24/2024. Excludes International shipments.
Local Pickup & In-Store Orders
How Quickly Can I Expect My Local Pickup Order to be Fulfilled?
Pickup orders are typically fulfilled within 4 business days UNLESS your order contains a custom jersey.
What If My Order Contains a Customized Jersey?
Local pickup orders that include a customized jersey will be fulfilled within 4 business days of the jersey's return from the customization vendor (4-6 weeks).
Where & When Can I Come In To Pickup My Order?
Pickup orders can be picked up at The Eye at the Lenovo Center (south side of the arena), have your order number available.
The Eye, official team store of the Carolina Hurricanes at the arena, operates with the following hours:
In-Season (October to End of Scheduled Games) - Monday-Friday 10AM-5PM & Saturday 12PM-4PM (if no events onsite at Lenovo Center or Carter Finley)
Off-Season (June-September) - Monday-Friday 10AM-4PM, Saturday & Sunday- CLOSED
Please note all hours are subject to change based on events held at the Lenovo Center and Carter-Finley Stadium.
Can Someone Else Pick Up My Order For Me?
Yes! You can have a family member or friend pick up your order. We ask that you provide this individual with the order number, your name, and the item(s) that you are picking up on their behalf. If you are having someone pick up a customized jersey for you, they will be asked to provide a signature confirming the quality of the jersey that they are picking up.
What If I Do Not Pickup?
If you have not picked up after 30 days we will reach out by e-mail to re-inform you that this is available for pickup. If your order is not picked up within 60 days, your order will be cancelled and you will be charged a 10% restocking fee.
If you find you'll have issues with your pickup please email retail@carolinahurricanes.com for assistance setting up shipping for your order.
Jersey Customization
Can I Bring in My Own Jersey to Get Customized?
Yes! You can bring in any Carolina Hurricanes jersey, both past and present, and get your jersey customized with a name and number. We also can add patches to your jersey!
How Much Does This Cost?
Customization on a jersey is $90. This does include both name and numbering, along with any additional patches that you bring in at the same time. If you are only adding a patch to your jersey, the cost is $5. If you do not already own a jersey, but would like to purchase one AND get it customized, the cost is the price of the jersey + $90 for the customization.
How Long Does This Take to Process?
These orders will typically be fulfilled within 4-6 weeks. Please understand that there may be delays due to arena events and custom jerseys can take longer at peak ordering times (October through December & during special promotions).
Can I Ship My Jersey to Carolina Pro Shop or Bring it Into The Store?
Yes! These are both acceptable methods to get your personal jersey customized. We accept customization orders during all operating hours. If you are shipping your jersey to us and would like to have it customized, please include your desired customization within the package. Jerseys being mailed in can be addressed to:
Carolina Pro Shop
Lenovo Center
1400 Edwards Mill Rd
Raleigh, NC 27607
When do I need to get my order in for the Holidays?
Custom Jersey orders (Player Jersey and personal names) need to be placed by 11/22/2024 to guarantee arrival by 12/24/2024. You can always call Carolina Pro Shop to see what player jerseys are in stock (919)861-2325.
Other Questions
Why Was My Order Cancelled?
We will be unable to fulfill your order if one of the following scenarios takes place:
- Out of stock: The item you purchased is no longer available when we proceed to ship your order.
- Local Pickup: Order Not Picked Up Within 60 Days (10% restocking fee charged)
- Customized Jersey Requirements: Any customized jersey order may not be fulfilled if in violation of one of the following requirements:
- Team Licensing Restrictions
- No slang phrases or profanity will be accepted
- We cannot customize select retired Hurricanes jersey names and numbers (FRANCIS #10, or WESLEY #2)
If we are unable to process your order, we will cancel and refund your item.
Why Do Prices Fluctuate?
Prices may change for a variety of reasons, such as the beginning and ending of sales.
Prices on CarolinaProShop.com are subject to change without notice.