FAQs

General Information

We accept American Express, Mastercard, Visa, and Discover credit cards. All online orders paid by credit card are processed on a secure server.

We have the right to refuse or cancel an order at any time for any reason.

Prices on CarolinaProShop.com are subject to change without notice.

Should the item you ordered not be available, you will only be charged for the items shipped to you by Carolina Pro Shop. We reserve the right to refuse delivery or limit quantities of any product ordered.

Please email our customer service at retail@carolinahurricanes.com for all shipping related questions, Monday - Friday, 10:00am - 5:00pm EST. Please allow 3-4 weeks for delivery for all customized orders.

Carolina Hurricanes Season Ticket Member Discount

Carolina Hurricanes Season Ticket Member discount may be applied at CarolinaProShop.com. To receive discount, please register an account on CarolinaProShop.com using the same email associated with your STM account. After signing into your account, prices on CarolinaProShop.com will then reflect your discount. STM discount is only applicable on regularly priced items; we reserve the right to exclude clearance and specialty items from STM discounts. 

Please email our customer service at retail@carolinahurricanes.com for all season ticket member discount questions, Monday - Friday, 10:00am - 5:00pm EST. 

Shipping

US Domestic flat shipping rates:
$5.99 for orders $15.00 and under
$11.99 for orders $15.01 and above

Canadian flat shipping rate:
$34.99 for all orders
*Customer may be required to pay duty, taxes and brokerage fees upon receipt.

We do not ship to PO Boxes.

We cannot ship to any other countries besides US and Canada at this time.

Please contact retail@carolinahurricanes.com to inquire about rush shipping options.

All orders are processed and shipped Mondays - Fridays (excluding Holidays). Orders typically ship within 1-2 business days.

Once an order is placed, you will receive a confirmation email of your purchase. When your order ships, you will receive an additional email which will include date shipped and tracking number for your package.

Orders with multiple items may arrive in separate packages.

Order Cancellation Reasons

We will be unable to fulfill your order if one of the following scenarios takes place:

  • Out of stock: The item you purchased is no longer available when we proceed to ship your order.
  • Customized Jersey Requirements: Any customized jersey order may not be fulfilled if in violation of one of the following requirements:
    • Team Licensing Restrictions
    • No slang phrases or profanity will be accepted
    • We cannot customize any retired Hurricanes jersey names and numbers (FRANCIS #10, BRIND'AMOUR #17, or WESLEY #2)

If we are unable to process your order, we will cancel and refund your item.