DUE TO THE COVID-19 PANDEMIC, SHIPPING OF SOME ITEMS MAY BE DELAYED. PLEASE CHECK THE ITEM DESCRIPTION CAREFULLY FOR ADDITIONAL INFO.
Please allow 4-6 weeks for delivery for all customized orders.
We accept American Express, Mastercard, Visa, and Discover credit cards. All online orders paid by credit card are processed on a secure server.
We have the right to refuse or cancel an order at any time for any reason.
Prices on CarolinaProShop.com are subject to change without notice.
Should the item you ordered not be available, you will only be charged for the items shipped to you by Carolina Pro Shop. We reserve the right to refuse delivery or limit quantities of any product ordered.
Please email our customer service at firstname.lastname@example.org for all shipping related questions, Monday - Friday, 10:00am - 5:00pm EST.
Carolina Hurricanes Season Ticket Member Discount
Carolina Hurricanes Season Ticket Member discount may be applied at CarolinaProShop.com. To receive discount, please register an account on CarolinaProShop.com using the same email associated with your STM account. After signing into your account, prices on CarolinaProShop.com will then reflect your discount. STM discount is only applicable on regularly priced items; we reserve the right to exclude clearance and specialty items from STM discounts.
Please email our customer service at email@example.com for all season ticket member discount questions, Monday - Friday, 10:00am - 5:00pm EST.
USPS Priority Shipping: $9.99 & up, depending on weight of items purchased.
Please contact firstname.lastname@example.org to inquire about rush shipping options.
All orders are processed and shipped Mondays - Fridays (excluding Holidays). Orders typically ship within 1-2 business days. Shipping times may be delayed due to closures and staff furloughs. Most orders will ship within 1 week. Please read item description carefully for additional delays.
Once an order is placed, you will receive a confirmation email of your purchase. When your order ships, you will receive an additional email which will include date shipped and tracking number for your package.
Orders with multiple items may arrive in separate packages.
Order Cancellation Reasons
We will be unable to fulfill your order if one of the following scenarios takes place:
- Out of stock: The item you purchased is no longer available when we proceed to ship your order.
- Customized Jersey Requirements: Any customized jersey order may not be fulfilled if in violation of one of the following requirements:
- Team Licensing Restrictions
- No slang phrases or profanity will be accepted
- We cannot customize any retired Hurricanes jersey names and numbers (FRANCIS #10, or WESLEY #2)
If we are unable to process your order, we will cancel and refund your item.